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Planet Technical Support
No matter where you are in your journey with Planet and geospatial data, we have the resources to help you succeed. As a customer, you have access to Planet’s Technical Support team for ongoing support and education. Learn more about our range of support options below.
Planet Technical Support is the 2021 Globee Awards Silver Winner for Sales and Service!
Planet Technical Support is the 2022 Silver Stevie Winner for Front-Line Customer Service!
Planet Technical Support is the 2022 Bronze Stevie Winner for Contact Center of the Year!
DISCOVER PLANET TECHNICAL SUPPORT
How Planet Can Help:
Flexible Support Options to Suit Your Needs
Planet Technical Services provide a wide range of resources for customers to enhance the experience of working with Planet data. From in-depth guides and tutorials, to Planet’s online community, developer resource centers and on-demand technical assistance, Planet’s Technical Services are here to support your geospatial endeavors.
DISCOVER PLANET TECHNICAL SUPPORT
How Planet Can Help:
Flexible Support Options to Suit Your Needs
Planet Help Center
Find FAQs, support forums, technical white papers, product guides and more. Contact Planet in one click.
Planet Help CenterDeveloper Resource Center
Explore Planet’s API documentation, references, tutorials, and developer tools. Discover the technical resources you need to start building with Planet today.
Browse Our DocumentationPlanet Community
From product discussions to feature requests, engage with Planet experts and other customers in online forums to get rapid answers.
Join the ConversationPlanet University
For data scientists, software engineers, imagery analysts, and those working or interested in earth observation imagery and geospatial concepts, Planet University comprises self-guided tutorials on tools and technology to help you optimize Planet data.
Start LearningTechnical support from planet
Choose the Option that Works Best for Your Organization
| Basic | Standard | Premier | ||
|---|---|---|---|---|
| Planet Help Center | ||||
| Planet Community | ||||
| Planet University | ||||
| Maximum Number of Registered Customer Contacts | 1 | 4 | 20 | |
| Local Business Hour Access to Technical Support | ||||
| 24/7/365 Phone Support for Urgent Issues | ||||
| Target First Response Times (Priorities) | Urgent | 4 Business Hours | 2 Hours | |
| High | 8 Business Hours | 4 Business Hours | ||
| Normal | 2 Business Days | 8 Business Hours | ||
| Low | 3 Business Days | 2 Business Days | ||
| Status Update Frequency (Priorities) | Urgent | 1 Business Day | 4 Hours | |
| High | 2 Business Days | 1 Business Day | ||
| Normal | 5 Business Days | 5 Business Days | ||
| Low | 5 Business Days | 5 Business Days | ||
| Designated Customer Success Manager (CSM Deliverables) | ||||
| Free for Trial and Education and Research Programs | Included with Purchase** | Contact Sales | ||
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How Can Planet Help You?
Planet provides a comprehensive approach to geospatial data with a range of satellite solutions, technical support programs, tutorials, and tools. Interested in learning more about how Planet Technical Support works?
Get in touch to hear how we can help.
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