Flexible options to meet your organization’s needs
No matter where you are in your journey with Planet and geospatial data, we offer different resources to help make you successful.
As a customer, you’ll have Planet’s Technical Support team for ongoing support and education. Learn more about our different support options below.
© 2021, Planet Labs Inc. All Rights Reserved.
|Planet Help Center|
|Maximum Number of Designated Customer Contacts||1||4||20|
|Local Business Hour Access to Technical Support|
|24/7/365 Phone Support for Urgent Issues|
|Target First Response Times|
|Urgent||-||4 Business Hours||2 Hours|
|High||-||8 Business Hours||4 Business Hours|
|Normal||-||2 Business Days||8 Business Hours|
|Low||-||3 Business Days||2 Business Days|
|Status Update Frequency|
|Urgent||-||1 Business Day||4 Hours|
|High||-||2 Business Days||1 Business Day|
|Normal||-||5 Business Days||5 Business Days|
|Low||-||5 Business Days||5 Business Days|
|Designated Customer Success Manager|
|Free for Trial and Education and Research Programs||Included with Purchase**||Contact Sales|
(free for Trial and Education and Research)
(included with Purchase)
Planet Developer Resource Center
Explore Planet's API documentation, references, tutorials, and developer tools - find the technical resources you need to start building with Planet today.Documentation
From product discussions to feature requests, engage with Planet experts and other customers in online forums to get rapid answers.Community
Planet School is aimed at data scientists, software engineers, imagery analysts, and more: anyone who is engaged in working with earth observation imagery and interested in learning more about basic EO and geospatial concepts.
You'll find a collection of self-guided tutorials with the information you need to get up to speed on tools and technology that will let you get the most out of Planet's data.Start Learning