Planet Technical Support

Flexible options to meet your organization’s needs

No matter where you are in your journey with Planet and geospatial data, we offer different resources to help make you successful.

As a customer, you’ll have Planet’s Technical Support team for ongoing support and education. Learn more about our different support options below.

Choose the option that works best for your organization

		Basic	Standard	Premier
Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts		1	4	20
Local Business Hour Access to Technical Support
24/7/365 Phone Support for Urgent Issues
Target First Response Times (Priorities)	Urgent	-	4 Business Hours	2 Hours
	High	-	8 Business Hours	4 Business Hours
	Normal	-	2 Business Days	8 Business Hours
	Low	-	3 Business Days	2 Business Days
Status Update Frequency (Priorities)	Urgent	-	1 Business Day	4 Hours
	High	-	2 Business Days	1 Business Day
	Normal	-	5 Business Days	5 Business Days
	Low	-	5 Business Days	5 Business Days
Designated Customer Success Manager (CSM Deliverables)		-	-
		Free for Trial and Education and Research Programs	Included with Purchase**	Contact Sales

Basic
_{(free for Trial and Education and Research)}

Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts	1
Local Business Hour Access to Technical Support	-
24/7/365 Phone Support for Urgent Issues	-
Target First Response Times _(Priorities)
_Urgent	-
_High	-
_Normal	-
_Low	-
Status Update Frequency _(Priorities)
_Urgent	-
_High	-
_Normal	-
_Low	-
Designated Customer Success Manager _{(CSM Deliverables)}	-
Free for Trial and Education and Research Programs

Standard
_{(included with Purchase)}

Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts	4
Local Business Hour Access to Technical Support
24/7/365 Phone Support for Urgent Issues	-
Target First Response Times _(Priorities)
_Urgent	_{4 Business Hours}
_High	_{8 Business Hours}
_Normal	_{2 Business Days}
_Low	_{3 Business Days}
Status Update Frequency _(Priorities)
_Urgent	_{1 Business Days}
_High	_{2 Business Days}
_Normal	_{5 Business Days}
_Low	_{5 Business Days}
Designated Customer Success Manager _{(CSM Deliverables)}
Included with Purchase**

Premier

Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts	20
Local Business Hour Access to Technical Support
24/7/365 Phone Support for Urgent Issues
Target First Response Times _(Priorities)
_Urgent	_{2 Hours}
_High	_{4 Business Hours}
_Normal	_{8 Business Hours}
_Low	_{2 Business Days}
Status Update Frequency _(Priorities)
_Urgent	_{4 Hours}
_High	_{1 Business Day}
_Normal	_{5 Business Days}
_Low	_{5 Business Days}
Designated Customer Success Manager _{(CSM Deliverables)}
Contact Sales

Planet Help Center

Find FAQs, support forums, technical whitepapers, product guides, and more. Easily get in touch with Planet in one click.

Help Center

Planet Developer Resource Center

Explore Planet's API documentation, references, tutorials, and developer tools - find the technical resources you need to start building with Planet today.

Documentation

Planet Community

From product discussions to feature requests, engage with Planet experts and other customers in online forums to get rapid answers.

Community

Planet School

Planet School is aimed at data scientists, software engineers, imagery analysts, and more: anyone who is engaged in working with earth observation imagery and interested in learning more about basic EO and geospatial concepts.

You'll find a collection of self-guided tutorials with the information you need to get up to speed on tools and technology that will let you get the most out of Planet's data.

Start Learning

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