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Planet Technical Support

Flexible options to meet your organization’s  needs

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No matter where you are in your journey with Planet and geospatial data, we offer different resources to help make you successful.

As a customer, you’ll have Planet’s Technical Support team for ongoing support and education. Learn more about our different support options below.

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Choose the option that works best for your  organization

 BasicStandardPremier
Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts1420
Local Business Hour Access to Technical Support 
24/7/365 Phone Support for Urgent Issues  
Target First Response Times
(Priorities)
Urgent-4 Business Hours2 Hours
High-8 Business Hours4 Business Hours
Normal-2 Business Days8 Business Hours
Low-3 Business Days2 Business Days
Status Update Frequency
(Priorities)
Urgent-1 Business Day4 Hours
High-2 Business Days1 Business Day
Normal-5 Business Days5 Business Days
Low-5 Business Days5 Business Days
Designated Customer Success Manager
(CSM Deliverables)
--
 Free for Trial and Education and Research ProgramsIncluded with Purchase**Contact Sales
Basic
(free for Trial and Education and Research)
Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts1
Local Business Hour Access to Technical Support-
24/7/365 Phone Support for Urgent Issues-
Target First Response Times (Priorities)
Urgent-
High-
Normal-
Low-
Status Update Frequency (Priorities)
Urgent-
High-
Normal-
Low-
Designated Customer Success Manager
(CSM Deliverables)
-
Free for Trial and Education and Research Programs
Standard
(included with Purchase)
Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts4
Local Business Hour Access to Technical Support
24/7/365 Phone Support for Urgent Issues-
Target First Response Times (Priorities)
Urgent4 Business Hours
High8 Business Hours
Normal2 Business Days
Low3 Business Days
Status Update Frequency (Priorities)
Urgent1 Business Days
High2 Business Days
Normal5 Business Days
Low5 Business Days
Designated Customer Success Manager
(CSM Deliverables)
Included with Purchase**
Premier
Planet Help Center
Planet Community
Planet School
Maximum Number of Designated Customer Contacts20
Local Business Hour Access to Technical Support
24/7/365 Phone Support for Urgent Issues
Target First Response Times (Priorities)
Urgent2 Hours
High4 Business Hours
Normal8 Business Hours
Low2 Business Days
Status Update Frequency (Priorities)
Urgent4 Hours
High1 Business Day
Normal5 Business Days
Low5 Business Days
Designated Customer Success Manager
(CSM Deliverables)
Contact Sales

Planet Help Center

Find FAQs, support forums, technical whitepapers, product guides, and more. Easily get in touch with Planet in one click.

Help Center

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Explore Planet's API documentation, references, tutorials, and developer tools - find the technical resources you need to start building with Planet today.

Documentation

Planet Community

From product discussions to feature requests, engage with Planet experts and other customers in online forums to get rapid answers.

Community

Planet School

Planet School is aimed at data scientists, software engineers, imagery analysts, and more: anyone who is engaged in working with earth observation imagery and interested in learning more about basic EO and geospatial concepts.

You'll find a collection of self-guided tutorials with the information you need to get up to speed on tools and technology that will let you get the most out of Planet's data.

Start Learning

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