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Planet Monitoring

High frequency, global coverage

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Rapid revisit, global intelligence

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Current, complete, and analysis-ready mosaics

Planetary Variables

Quantify the changes in dynamic systems

Planet Hyperspectral

Helping various industries see the unseen

Planet Analytic Feeds

Transforming imagery to insights

Planet Platform

Automated, scalable, API-first

Solutions

Insights for your  industry


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Planet Technical Support

No matter where you are in your journey with Planet and geospatial data, we have the resources to help you succeed. As a customer, you have access to Planet’s Technical Support team for ongoing support and education. Learn more about our range of support options  below.


Planet Technical Support is the 2021 Globee Awards Silver Winner for Sales and Service!

Planet Technical Support is the 2022 Silver Stevie Winner for Front-Line Customer Service!

Planet Technical Support is the 2022 Bronze Stevie Winner for Contact Center of the Year!

DISCOVER PLANET TECHNICAL  SUPPORT

How Planet Can Help:
Flexible Support Options to Suit Your Needs

Planet Technical Services provide a wide range of resources for customers to enhance the experience of working with Planet data. From in-depth guides and tutorials, to Planet’s online community, developer resource centers and on-demand technical assistance, Planet’s Technical Services are here to support your geospatial endeavors.

DISCOVER PLANET TECHNICAL  SUPPORT

How Planet Can Help:
Flexible Support Options to Suit Your Needs

Planet Help Center

Find FAQs, support forums, technical white papers, product guides and more. Contact Planet in one click.

Planet Help Center

Developer Resource Center

Explore Planet’s API documentation, references, tutorials, and developer tools. Discover the technical resources you need to start building with Planet today.

Browse Our Documentation

Planet Community

From product discussions to feature requests, engage with Planet experts and other customers in online forums to get rapid answers.

Join the Conversation

Planet University

For data scientists, software engineers, imagery analysts, and those working or interested in earth observation imagery and geospatial concepts, Planet University comprises self-guided tutorials on tools and technology to help you optimize Planet data.

Start Learning

Technical support from  planet

Choose the Option that Works Best for Your  Organization

 BasicStandardPremier
Planet Help Center
Planet Community
Planet University
Maximum Number of Registered Customer Contacts 1420
Local Business Hour Access to Technical Support 
24/7/365 Phone Support for Urgent Issues 
Target First Response Times
(Priorities)
Urgent 4 Business Hours2 Hours
High 8 Business Hours4 Business Hours
Normal 2 Business Days8 Business Hours
Low 3 Business Days2 Business Days
Status Update Frequency
(Priorities)
Urgent 1 Business Day4 Hours
High 2 Business Days1 Business Day
Normal 5 Business Days5 Business Days
Low 5 Business Days5 Business Days
Designated Customer Success Manager
(CSM Deliverables)
 Free for Trial and Education and Research ProgramsIncluded with Purchase**Contact Sales
Basic
(free for Trial and Education and Research)
Planet Help Center
Planet Community
Planet University
Maximum Number of Designated Customer Contacts1
Local Business Hour Access to Technical Support-
24/7/365 Phone Support for Urgent Issues-
Target First Response Times (Priorities)
Urgent-
High-
Normal-
Low-
Status Update Frequency (Priorities)
Urgent-
High-
Normal-
Low-
Designated Customer Success Manager
(CSM Deliverables)
-
Free for Trial
Standard
(Included with purchase)
Planet Help Center
Planet Community
Planet University
Maximum Number of Designated Customer Contacts4
Local Business Hour Access to Technical Support
24/7/365 Phone Support for Urgent Issues-
Target First Response Times (Priorities)
Urgent4 Business Hours
High8 Business Hours
Normal2 Business Days
Low3 Business Days
Status Update Frequency (Priorities)
Urgent1 Business Days
High2 Business Days
Normal5 Business Days
Low5 Business Days
Designated Customer Success Manager
(CSM Deliverables)
Included with Purchase**
Premier
Planet Help Center
Planet Community
Planet University
Maximum Number of Designated Customer Contacts20
Local Business Hour Access to Technical Support
24/7/365 Phone Support for Urgent Issues
Target First Response Times (Priorities)
Urgent2 Hours
High4 Business Hours
Normal8 Business Hours
Low2 Business Days
Status Update Frequency (Priorities)
Urgent4 Hours
High1 Business Day
Normal5 Business Days
Low5 Business Days
Designated Customer Success Manager
(CSM Deliverables)
Contact Sales

How Can Planet Help  You?

Planet provides a comprehensive approach to geospatial data with a range of satellite solutions, technical support programs, tutorials, and tools. Interested in learning more about how Planet Technical Support works?

Get in touch to hear how we can help.

Contact Support
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