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© 2024, Planet Labs PBC. All Rights Reserved.
Published and effective as of April 9, 2024. These Terms of Use replace and supersede all prior versions.
These Terms of Use govern your access to and use of our services, products, and platform, including our various websites, APIs, email notifications, applications, and other services that link to these Terms (collectively, the “Services”). Your use of our Services is also subject to our Privacy Policy. By using the Services you agree to be bound by these Terms of Use, even if you are accessing our Services on behalf of a company. By signing up for an account, or accessing or using the Platform or Services, you are acknowledging that you have read, understood, and have no objections to these Terms of Use, and you agree to be bound by them including any future modifications hereof (collectively, the "Terms of Use")
Please read these Terms of Use carefully before accessing or using the Platform and Services. If you don’t agree to these Terms of Use, you should not use the Services and navigate away from the Platform.
Our Services include but are not limited to planet.com, which is owned and operated by Planet Labs PBC a Delaware public benefit corporation with offices at 645 Harrison Street, 4th Floor, San Francisco, CA 94107, and sentinel-hub.com (“Sentinel Hub”), owned and operated by Sinergise Solutions d.o.o., a private limited company and wholly owned subsidiary of Planet Labs Germany GmbH organized under the laws of Slovenia (registration number 9375287000, VAT ID: SI 16991214), and with a business address at Cvetkova ulica 29, 1000 Ljubljana, Slovenia. Unless otherwise indicated, all other Services are licensed by or owned and operated by Planet Labs PBC.
For the purpose of these Terms of Use, Planet Labs PBC, Planet Labs Germany GmbH, and Sinergise Solutions d.o.o., are referred to herein as "Planet", "we" or “us”. Sentinel Hub and planet.com, including any APIs that you are authorized to access, comprise the Planet Insights Platform, and are collectively referred to as “Platform”.
You represent and warrant that you are an individual of legal age to form a binding contract, or, if you are not, that you have obtained parental or guardian consent to enter into the terms.. The Services are not for use by anyone under the age of 14. If you’re agreeing to these Terms of Use on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms of Use on that organization or entity’s behalf and bind them to these Terms of Use (in which case, the references to “you” and “your” in these Terms of Use, except for in this sentence, refer to that organization or entity).
Planet takes the privacy of its users very seriously. For the current Planet Privacy Policy, please click here
Without limiting the terms of our Privacy Policy, You agree that we will provide notices and messages to you in the following ways: (1) within the Service; or (2) sent to the contact information you provide to us. You agree to keep your contact information up to date.
Our Services may allow messaging and sharing of information, such as your Planet Community user profile and forum posts. Information and content that you share or post may be seen by others (including off of the Services). We are not obligated to publish any information or content on our Service and can remove it with or without notice.
We are constantly trying to improve our Services, so these Terms of Use may need to change along with the Services. We reserve the right to change the Terms of Use, including the program and collection specific terms, at any time, but if we do, we will alert you by updating the Terms of Use webpage.
If you wish to continue using the Services after any changes to the Terms of Use have been posted, we may request and require your agreement to all of the changes. If you don’t agree with the new Terms of Use; unfortunately, that means you may no longer be able to use the Services. If you do not inform us regarding your disagreement within the 15 days period after we provide you a notice of change of the Terms of Use or we published notice of such changes, we will deem that you agree with the changed Terms of Use.
Except for changes by us as described here, no other amendment or modification of these Terms of Use will be effective unless in writing and signed by both you and us.
Other than as expressly provided herein, you will only use the Services for your own internal, personal use, or as permitted by separate agreement. You will at all times use the Services in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for you using the Services in a way that breaks the law.
You may be required to sign up for an account, and select a password and user name or use your account’s unique API keys (collectively, “Login Credentials”) to use certain Services. If you do so, you agree to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Login Credentials a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.
You will not share your account or Login Credentials with anyone, and you must protect the security of your account and your Login Credentials. You’re responsible for any activity associated with your account.
Planet may require you to enable multi-factor authentication and provide a phone number or an alternate email for security purposes.
As between you and others (including your employer), your account belongs to you. However, if the Services were purchased by another party for you to use, the party paying for such Service has the right to control access to and get reports on your use of such paid Services; however, they do not have rights to your personal account.
From time to time, Planet may provide free memberships, offers, and trial subscriptions (“Free Plan(s)”) in its sole discretion, and may terminate access some or all of the Free Plans without prior notice and without any liability to you, to the extent permitted under applicable law, for any reason, including to prevent abuse of the access to the Free Plan. After the Free Plan period expires, you may continue using the Services only by purchasing a paid offering, if available, or as otherwise permitted by Planet.
These Terms of Use constitute a binding agreement, and if you do not agree to this contract, do not access or otherwise use our Services. If you wish to terminate this agreement, at any time you can do so by closing your account and no longer accessing or using our Services.
In addition to these Terms of Use, if you have been given permission to access the Services or Platform pursuant to the following programs(s), unless otherwise stated in the applicable Order Schedule, you are subject to the applicable product or program-specific terms (“Additional Terms”) below. If there is any conflict between these Terms of Use and the Additional Terms, then the Additional Terms govern your use of the Services pursuant to the applicable program.
Planet Pre-Sales Trial Program
NICFI Level 2 General Partner Access
For terms governing legacy programs, please refer to www.planet.com/licensing-information/legacy-terms.
If you license Planet Data via Sentinel Hub, please refer to Planet Data below.
Sentinel Hub allows any user who has created an account to browse earth observation data from public data sets in the Platform, or via API from other data set(s) that you have licensed. No express or implied warranties shall apply to the public data sets, which are provided “as-is” with all defects. No technical or other support is included. You may also license Planet or other third party data via Sentinel Hub. All data, including public data sets, is subject to the Collection Specific Termsbelow.
If you purchase Processing Units, you can (1) search data from public data sets in the Platform, or via API from other commercial data set(s) that you have licensed; and (2) use Sentinel Hub tools and features to process the data via API, and then download and stream that data via API. Once you have purchased Processing Units, you may add additional Processing Units as pay-as-you-go or prepaid credits. If you purchase Processing Units pursuant to a plan this is not otherwise restricted, you may use the Sentinel Hub APIs for commercial purposes, such as within an application (i.e., if a plan specifies “non-commercial/research” it may not be used for commercial purposes).
From time to time, Planet may offer “free trials” on paid plans for Processing Units, which means the user can consume the trial Processing Units for a period of time at no cost. These programs may include vouchers for non-commercial use, sponsored by the European Space Agency, as well as no-fee EO Browser access. Pricing for Pricing Units may vary by user type, quantity, payment cycle (e.g., monthly vs. annual).
Your right to continue using Sentinel Hub is conditioned on your timely payment of all applicable fees.
Upon purchasing any paid Services, you authorize us or our authorized vendor(s) to store your payment method and use it in connection with your use of the Services as either monthly or annually. To avoid interruption of your service, we may participate in programs supported by your card provider to try to update your payment information. You authorize us or our authorized vendor(s) to continue billing and charging your account for amounts owed with the information that we obtain.
Your subscription begins as soon as your initial payment is processed. If your primary payment method fails, you authorize us to charge any other payment method in your account. If you have not provided us with a backup payment method(s) and you fail to provide payment, or if all payment methods in your account fail, we may suspend your subscription. You can edit your stored payment information anytime.
If your account exceeds the number of requests allowed by your plan, we may charge you overage fees at the end of your billing period. Overage rates vary by plan. You agree to pay overage fees for all usage including requests that result from unexpected traffic. We will make reasonable efforts to notify you if your account reaches 90% of the allowed volume within a billing period.
For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number, or biometric recognition. When you authenticate, you also authorize us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription, or when you add or change licenses or products.
You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes. Unless otherwise indicated at the time of your original subscription, your subscription will not automatically renew. You authorize us to store your payment method(s) directly or through a third party service provider and, if you agree to automatic renewal, we may automatically charge your payment method(s) every year until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every year upon renewal until you cancel. We may change your plan’s rate each annual renewal term, and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-year term, we will accordingly adjust the tax-inclusive price for your plan mid-term on your next billing date.
You can cancel your subscription anytime; however, your payment is non-refundable, and your service will continue until the end of your contracted term.
Your subscription will automatically renew each month without notice until you cancel. You authorize us to store your payment method(s) directly or through a third party service provider and to automatically charge your payment method(s) every month until you cancel. We will automatically charge you the then-current rate for your plan, plus applicable taxes (such as VAT or GST if the rate does not include it), every month upon renewal until you cancel. We may change your plan’s rate each monthly renewal term, and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-month term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date. Unused quota does not rollover month to month, and will expire if not used within the month.
You can cancel your subscription anytime; however, your payment is non-refundable, and your service will continue until the end of that month’s billing period.
You are responsible for all taxes and other amounts imposed by any governmental agency arising from your use of the Services. The fees for Services are exclusive of all applicable transaction taxes, including sales and use, value-added and business taxes. In addition, you are responsible for any bank fees, interest charges, finance charges, overdraft fees, or other fees resulting from charges billed by Planet. Currency exchange settlements will be based on agreements between you and the provider of your credit card.
Planet will use reasonable commercial efforts to make Sentinel Hub services available 99% of the time every month. If Sentinel Hub does not meet this standard, you may be eligible to receive a Service Credit as described below.
A Sentinel Hub API will be considered fully or partially unavailable when the API is inaccessible from any location (in which case availability for the API for the relevant time period will be calculated as the fraction of your API requests that are failing worldwide).
Uptime in a month will be calculated across APIs based on the uptime of each individual API you use during the month, weighted by the fraction of all your Sentinel Hub API requests accounted for by each API during that month. For purposes of this section, a "month" means a calendar month.
Service credits are calculated as a percentage of the total charges you owe us for Sentinel Hub services each month, or your annual fee divided by 12, as follows:
Total Available Uptime (across all APIs ) per month | Credit Amount |
100% - 99% | 0% |
95% - 99% | 10% |
Less than 95% | 25% |
To receive a credit, you must contact Planet within 10 days following the end of the unavailability via email at info@sentinel-hub.com and include the dates and times of unavailability. If we confirm that the uptime percentage in a month covered by your request is below 99%, we will issue you the service credit. Service credit is added to the end of your term for the service, and cannot be exchanged for, or converted to, monetary compensation. The maximum service credit that we will issue for downtime in a month is 25% of the fees you otherwise owe us for that month.
This Service Level Agreement is your sole and exclusive remedy (and our sole liability) for unavailability of our services.
A period of unavailability is excluded from the service level guarantee, and will not count towards unavailability calculations for purposes of service credits, if: